Front Desk / Customer Service Officer

Job Description

Role and Duties:

• Support the day-to-day business operations of the indoor golf.
• Handle counter duties including attend to walk-in customers or visitors, and answer enquire.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
• Handle all incoming calls and emails.
• Performing cashiering duties and handles all forms of payment methods (Cash, NETS and etc).
• Handle customer's complains and provide resolution.
• Any other ad-hoc duties as assigned.

Requirements

• Singaporean only.
• ‘N’ or ‘O’ Levels with PC knowledge (Excel and Words).
• Proficient in English and Mandarin (oral and written) as the need to serve the Chinese customers.
• Proven experience as front desk representative or relevant position.
• No experience but having pleasant and positive attitude is welcome.
• Excellent customer service skill.
• Pleasant, mature enjoy meeting and serving customer with friendly disposition.
• 6-day work week, with rotating shifts including weekends and public holidays when required.

Store Manager

Job Description

Role and Duties:

• Marketing and Publicity: Responsible for promoting the indoor golf facility's services and attracting new customers through marketing activities.
• Customer Relationship Management: Responsible for maintaining good relationships with customers and ensuring customer satisfaction.
• Operations and Maintenance: Responsible for overseeing the daily operations and maintenance of the store, including equipment maintenance and arena sanitation.
• Financial Management: Responsible for overseeing the financial status of the store, including budget formulation, recording of income and expenses, and preparation of financial reports.
• Workforce Management: Responsible for managing store employees, including job scheduling, training, and evaluating employee performance.
• Communication and Coordination: Maintain close contact with upper management to communicate store needs and issues, and ensure store operations comply with company policies and standards.
• Safety Management: Responsible for ensuring a safe environment in the store and complying with all relevant laws, regulations and policies.

Requirements

• Min 1 year experience in similar capacity.
• Proficient in English and Chinese (oral and written).
• Good communication and supervisory skills.
• Strong interpersonal and communication skills, poised and composed in difficult situations.
• Reliable and independent, outgoing and social, always ready to take initiative.
• 6-day work week, with rotating shifts including weekends and public holidays when required.

Admin Assistant

Job Description

Role and Duties:

• Responsible for day-to-day office administrative matters.
• Provide clerical and administrative support.
• Sorting and distributing incoming and outgoing mails.
• Oversee the admin function for the office, such as office equipment maintenance and procurement (stationery and grocery supplies).
• Expense Management: Managing employee expense claims and ensuring they are compliant with company policies. This may involve reviewing expense reports, verifying supporting documentation, and processing reimbursements / petty cash.
• General Administrative Tasks: Manage filing of documents, organizing financial records, answering calls, maintaining inventory of general office supplies, ad-hoc support on simple human resource duties and providing support to other team members as needed.
• Assist in other ad-hoc duties when required.

Requirements

• Singaporean Only.
• Min. O Level certification.
• Min. 1 years experience in Admin.
• Good command of Mandarin. Both spoken and written as required to deal with Chinese colleagues..
• Proficiency in Microsoft Office.
• 5-day work week (regular working hours).

Golf Coaches

Job Description

Role and Duties:

• Assist in planning a golf curriculum for different levels.
• Prepare, plan and deliver technically sound session plans (Customer golf or staff golf).
• Ensure coaching techniques are in accordance to best practices.
• Carry out, record and report assessments, skills testing for all levels periodically.
• Managing & achieving targets based on annual plans.
• Other ad-hoc duties as assigned.

Requirements

• Min. 2 years golf coaches experience.
• Good command of English & Mandarin. Both spoken and written as required to deal with Chinese customer & colleagues.
• Certificate of Singapore Professional Golfers Association / China Golfers Association / GTF .
• Flexible working hours.